Refund policy
Returns & Exchanges
We want you to love what you ordered, but because we’re a small shop, we keep our return policy intentionally simple.
All Sales Are Final
All purchases are final sale unless the item arrives damaged, defective, or incorrect. We do not accept returns for changes of mind, fit, color, style, or accidental purchases.
Please check the measurements, sizing information, and product details carefully before placing your order. If you’re unsure about sizing, we’re happy to help before you purchase.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us within 3 days of delivery at [your email address].
Please include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
We’ll review the issue and, if approved, provide a replacement or refund at our discretion.
Items that have been worn, washed, altered, damaged after delivery, or show signs of use are not eligible.
Order Changes & Cancellations
Orders are processed quickly, so cancellation requests must be submitted within 1 hour of placing your order. Once an order has entered processing or shipped, it cannot be canceled.
Final Sale Items
Items marked FINAL SALE, discounted items, promotional purchases, accessories, intimate apparel, and items purchased using a promotional code may not be returned or exchanged.
Important
By placing an order with The Lazy Steer, you acknowledge and agree to this Return Policy before completing your purchase.
Because we’re a small shop, every order matters. We appreciate you taking a moment to make sure an item is right for you before checking out. 🤎